Description
Position Purpose: Manage day-to-day field sales, marketing, enrollment, and community engagement operations within an assigned territory or region. Directly supervise Sales & Marketing representatives, providing coaching, performance management, training, field support, and accountability to drive membership growth, retention, community visibility, compliant enrollment activity, and execution of market strategies across applicable product lines. Build and maintain relationships with community-based organizations, providers, agencies, business partners, and other stakeholders to strengthen market presence and improve access to health coverage.
Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT.
- Lead and manage day-to-day field sales, marketing, enrollment, outreach, and community engagement activities within an assigned territory to achieve membership growth, retention, market penetration, and organizational objectives.
- Directly supervise Sales & Marketing representatives, including workforce planning, onboarding, work assignment, coaching, performance management, accountability, and professional development.
- Conduct field observations, quality audits, Individual Performance Assessments, coaching sessions, and performance reviews to ensure compliance, productivity, and consistent execution of departmental standards.
- Develop and implement territory-specific sales, outreach, retention, and community engagement strategies based on market opportunities, membership trends, competitive intelligence, and organizational priorities.
- Build and maintain strategic relationships with provider offices, hospitals, government agencies, business partners, Community-Based Organizations and other stakeholders to generate enrollment opportunities, support provider-initiated member referrals, and increase access to health coverage within the assigned territory.
- Monitor, analyze, and evaluate team performance, enrollment outcomes, outreach activities, event productivity, lead conversion, and territory results utilizing reporting systems, dashboards, CRM tools, and other performance metrics.
- Identify market opportunities, performance gaps, and operational challenges and develop actionable recommendations to improve productivity, growth, member engagement, and overall market performance.
- Coordinate with Community Relations leadership to leverage community partnerships for enrollment opportunities, align territory-level outreach and engagement activities, ensure consistent market messaging, and collaborate on combined strategies to achieve departmental membership growth and retention targets.
- Ensure all sales, marketing, enrollment, and outreach activities are conducted in compliance with federal, state, marketplace, regulatory, privacy, and company requirements.
- Represent the organization at community events, enrollment activities, partner meetings, presentations, and other market-facing engagements to strengthen organizational visibility and community presence.
- Travel throughout the assigned territory to support staff, partner relationships, community initiatives, and market development activities.
- Performs other duties as assigned.
- Complies with all policies and standards.
Highly Preferred Qualifications:
- REQUIRED Bilingual in English/Arabic, Bengali, Hindi, or Urdu
- Proven leadership of field sales, enrollment or outreach teams
- Strong record of coaching and developing high-performing teams
- Experience developing territory growth and retention strategies
- Established provider and community partnerships
- Skilled in CRM systems and performance reporting
- Knowledge of healthcare compliance; able to travel throughout the territory Kings County/Queens NY
Education/Experience:
Bachelor's degree in public relations, marketing, health administration, public health, social services, business, communications, or related field, or equivalent experience.
5+ years of experience in sales, marketing, account management, client services, community outreach, enrollment, healthcare, managed care, or related field. Previous experience leading people, supervising staff, managing field teams, assigning work, coaching performance, training employees, or leading cross-functional initiatives strongly preferred.
Experience in managed care, health insurance, Medicaid, Child Health Plus, Essential Plan, Qualified Health Plan, community outreach, facilitated enrollment, or healthcare sales preferred.
Demonstrated ability to lead field-based outreach, build community relationships, execute territory plans, support enrollment activity, conduct presentations, and identify growth opportunities within diverse communities.
Ability to use reports, dashboards, CRM systems, lead tracking tools, sales activity reports, and market data to monitor productivity, identify gaps, and drive performance improvement.
Strong communication, coaching, relationship management, problem-solving, organizational, and cross-functional collaboration skills.
Driver's License: Required
Must complete and pass the NY State of Health approved training program. Must complete all required annual recertification courses/learnings.
Bilingual or multilingual capabilities preferred based on territory and community needs. Ability to work evenings/weekends as needed for community events, enrollment activity, and market support.
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
