Product Owner - Business Operations

Description

Key Details:
This Product Owner will own and prioritize enhancements for contact center platforms, partnering closely with business stakeholders and technology teams to translate business needs into clear product requirements. The role includes managing the backlog, developing user stories and acceptance criteria, supporting testing, and preparing solutions for teams. The ideal candidate should have hands-on Product Owner experience in a contact center or CRM environment, including experience with Amazon Connect (AWS), with the ability to bridge business and technical conversations effectively.

Position Purpose: Analyze user requirements and issues, engaging closely with stakeholder to define requirements and ensure implementation of product vision. Own the end-to-end product strategy from concept to production.

• Gather feedback from operations teams and research industry trends to improve business systems processes
• Write and capture user stories and acceptance criteria to communicate clear product objectives and requirements
• Manage daily project goals and schedules ensuring features are clearly described, estimated and prioritized
• Collaborate with technical teams to build modular and reusable solutions, acting as the voice of the business users
• Simulate and test process systems improvements considering usability and industry standards
• Approve each feature and continuously communicate with technical and business teams to ensure adherence to product vision and to proactively evaluate risks
• Drive sprint and release plans and communicate changes to business teams

Education/Experience: Bachelor’s degree in Business Administration, Information Technology, or related field or equivalent experience. 5+ years of product ownership, product management, project management or business analysis experience. Deep knowledge of specified product domain and industry trends. Knowledge of Information Technology. Product Owner, Scrum Master, or Agile Coach experience preferred. Direct, hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony, including defining requirements, shaping configuration changes, and validating results on those platforms strongly preferred. Experience with Amazon Connect (AWS) strongly preferred.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act