Description
Position Location: Remote Nationwide
Position Purpose:
Product Portfolio: Member Experience & Omnichannel Engagement
This executive will lead the strategy, roadmap, and delivery of Centene's enterprise Member Experience and Omnichannel Engagement portfolio, focused on creating seamless, personalized interactions across digital, mobile, web, contact center, and outreach channels. The role is accountable for enterprise capabilities including member preferences and consent management, customer interaction history, audience segmentation, outreach orchestration, digital self-service, and channel modernization. Working across business, operations, technology, analytics, and market teams, this leader will simplify the member engagement processes, improve member experience, and establish the foundation for future personalization and journey orchestration. Success will be measured through increased digital adoption, improved outreach effectiveness, reduced member abrasion, and accelerated realization of enterprise transformation value.
- Establishes and maintains enterprise-wide product vision aligned to corporate strategy.
- Defines multi-year transformation roadmaps across interconnected products, experiences, and capabilities.
- Prioritizes investments that maximize enterprise value and strategic differentiation.
- Drives alignment across business units, markets, and corporate functions.
- Develops clear business cases and value realization plans for transformational initiatives.
- Establishes enterprise product management standards spanning discovery, product definition, requirements, prioritization, delivery, release, adoption, performance measurement, optimization, and lifecycle management
- Owns the integrated dependency map and sequencing across structural products, enabled initiatives, lines of business, data capabilities, platforms, and enterprise architecture.
- Owns end-to-end outcomes across complex customer and business journeys.
- Leads redesign of enterprise capabilities through integration of: People, Process, Technology, Data, Governance, and Performance management
- Chairs cross-functional governance forums to resolve competing priorities across organizations while maintaining focus on enterprise value creation.
- Partners with technology to establish and maintain an integrated delivery roadmap, including scope, milestones, dependencies, resourcing assumptions, acceptance criteria, and release plans.
- Holds business and technology partners accountable for execution against approved requirements, scope, milestones, quality standards, dependencies, and intended business outcomes.
- Maintains accountability beyond implementation through stabilization, optimization, ongoing product performance, support-model readiness, lifecycle management, and value realization.
- Serves as the accountable business counterpart to Tech Product Owners and technology delivery leaders across the product lifecycle.
- Translates business strategy, user needs, operational requirements, and regulatory obligations into clear, prioritized, and testable product requirements and business acceptance criteria.
- Leads enterprise adoption and operational readiness efforts so that delivered capabilities are embedded within day-to-day operations and produce intended business outcomes.
- Performs other duties as assigned.
- Travel up to 25%
- Complies with all policies and standards.
Education/Experience:
Bachelor's Degree in Business Administration, Management, or a related field; MBA or advanced degree preferred. 10+ years experience in leading large-scale transformation initiatives and enterprise product management.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
