Customer Care Professional (Outbound)

Description

Position Purpose: Make outbound calls and provide information and education regarding program features and requirements.

Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

• Gather and verify demographic information
• Document calls, ensure completion and accuracy and submit reporting to management
• Gather information and encourage callers to perform a specific action based on the needs of the call campaign
• Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls
• Maintain performance and quality standards based on established call experience guidelines
• Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign

Education/Experience: High school diploma or equivalent. Associates degree preferred. 1+ years of customer service, data entry or call documentation experience, preferable in a healthcare environment. Basic knowledge of Microsoft Applications. Previous call center experience preferred. Knowledge of medical terminology preferred. Bilingual in Spanish preferred.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act