Description
You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
Pharmacy Technician I (Specialty Outreach) - Customer Service - Phone Outreach with Data Entry
Must reside in and maintain an active pharmacist license in one of the following states: Texas, Florida, Missouri, California, or Michigan.
Job Specific Details:
Remote Specialty Outreach Support
Customer service-focused pharmacy technician role, with phone work making up 90% of the shift
Comfortable handling phone calls and data entry with a positive, professional attitude
Contacting medical offices to clarify and enter prescriptions
Contacting patients to provide updates on prescription outcomes
Supporting the Pharmacist callback queue by helping obtain refills and prescription clarifications
Assisting with pre-QA/data entry
Responding to email escalations
Staying current with required training
Computer savvy; able to type at least 40 WPM
Specialty pharmacy with Infusion and/or Oncology, highly preferred
Working shift: 9:30 AM - 6 PM Monday - Friday (Central/CST)
Position Purpose:
Work with the Pharmacists to accurately prepare prescription orders in a timely manner.
Interact with various departments to provide accurately dispensed prescriptions on a timely basis
Work under direct supervision of a pharmacist
Perform prescription data entry functions (preQA) by viewing images and inputting prescription information directly into the system
Prepare and submit request for prescription refills
Initiate clarification requests
Receive verbal instructions from prescribers as allowed by pharmacy regulation
Complete reorder processing for the timely filling of prescription refills
Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements, and company policies
Complete work list according to guidelines set by Manager
Performs other duties as assigned.
Complies with all policies and standards.
Education/Experience: High school diploma or equivalent. 1+ years of pharmacy technician or medical office (i.e. biller, coder, office assistance, or prior authorization/certification) experience. Familiarity with drugs commonly used to treat chronic/debilitating illnesses.
Licenses/Certifications (AcariaHealth): State pharmacy technician license relative to where the assigned pharmacy is located. License required at the time of hire. Must reside in and hold an active pharmacy technician license in TX, FL, MO, CA, or MI.
* Please attach an up-to-date resume that meets the Education / Experience & Licensure / Certification requirements to your application. *
Pay Range: $15.87 - $27.25 per hourCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
