Description
Pharmacy Technician II (Onsite Specialty Outreach - Customer Service - Phone Outreach with Data Entry) - Houston, TX
Position Purpose:
Work with the Pharmacists to accurately assist prescription orders in a timely manner
Key Job Details: This onsite Licensed Pharmacy Technician II role is located at 1311 W. Sam Houston Pkwy N. Houston, TX 77043 and works a regular schedule of 9:30 AM to 6:00 PM CST. As part of a Specialty Pharmacy Outreach team, you will spend the majority of your day providing customer service support through outbound and inbound phone interactions, while accurately performing data entry and documentation. Responsibilities include contacting medical offices to obtain prescription clarifications, communicating with patients regarding prescription status updates, supporting pharmacist callback queues by assisting with refill and prescription requests, completing pre-QA and data entry activities, and responding to email escalations. Successful candidates will be comfortable managing a high volume of phone work, demonstrate strong attention to detail, maintain a positive and professional demeanor, stay current with required trainings, and possess solid computer skills, including the ability to type at least 40 words per minute. Previous experience in Specialty Pharmacy, particularly Infusion and/or Oncology, is highly preferred.
Interact with various departments to provide accurately fill prescriptions on a timely basis
Work under direct supervision of a pharmacist
Maintain and update reports
Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements
Performs other duties as assigned
Complies with all policies and standards
Education/Experience: High school diploma or equivalent. 2+ years of pharmacy technician or medical office (i.e. biller, coder, office assistance, or prior authorization/certification) experience. Familiarity with drugs commonly used to treat chronic/debilitating illnesses.
License/Certification: State (Texas -TSBP) pharmacy technician license(s) relative to where the employee and assigned pharmacy are located
Please attach an up-to-date resume that meets the Education / Experience & Licensure / Certification requirements to your application.
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
