Quality Trainer I

Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Responsible for developing and conducting a variety of training programs and/or auditing tools to provider-facing staff on quality programs, provider performance initiatives, provider tools, and field workflows.

*** The Quality Trainer I is remote. Candidates will be considered nationally. ***

Responsibilities:

• Conduct training evaluations and needs analyses to gather feedback to determine specific training needs and improve training effectiveness for department staff.

• Apply adult learning principles to create engaging, interactive learning experiences that strengthen confidence in provider conversations and improve consistency across teams.

• Support train-the-trainer needs for market or regional facilitators, when applicable, to enable scalable rollout of enterprise training and resources.

• Identify, select, develop, and maintain appropriate training programs, including the selection or design of appropriate training aids, presentations, user guides, e-learning modules, knowledge checks, and facilitation guides.

• Collaborate with subject matter experts to evaluate effectiveness and validate content accuracy, ensuring alignment with organizational standards.

• Translate complex quality program requirements into easy-to-understand training content.

• Partner with internal business teams to ensure training reflects current program standards, expectations, and updates.

• Support rollout of new quality initiatives through training, communication, and documentation.

• Research, analyze and recommend process improvements and enhancements to training resources to strengthen program outcomes.

• Maintain version control and update cadence for training and resources to ensure staff access current, approved materials.

• Maintain records of training activities and employee progress.

• Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management.

• Assist with revisions to policy and procedures and/or work process development.

• Performs other duties as assigned.

• Complies with all policies and standards.

Highly Preferred Skills:

• 2+ years of adult learning and development experience including content development and facilitating to varying sizes and skill levels.

• The ability to simplify complex topics and create clear, polished documentation and training materials.

• Prior experience mentoring peers or supporting onboarding of new team members and collaborating effectively with cross-functional partners.

• Excellent communication, facilitation and writing skills.

Education/Experience: Bachelor's degree in related field or equivalent experience. 2+ years of training experience, preferably in a managed care or healthcare environment.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act