Social Intelligence & Platform Operations Analyst

Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:
This role is responsible for leading day-to-day social listening, monitoring, and intelligence efforts while supporting the operational backbone of social media platforms and related tools. This role blends high-judgment analysis with hands-on execution, detecting and assessing reputational risk across digital channels and translating fragmented signals into clear, actionable insights for the business.

Beyond traditional reporting, the role serves as both an intelligence practitioner and platform steward—ensuring social listening tools, platform access, governance, and vendor relationships operate smoothly, securely, and consistently. This role plays a key role in maintaining strong oversight, driving effective tool utilization, and enabling a well-governed, scalable social media and intelligence ecosystem across the enterprise.

• Conducts enterprise-wide social listening and monitoring across platforms for corporate, brand, executive, and priority initiatives, including real-time issue detection, prolonged monitoring, and ad hoc requests from key stakeholders.
• Monitors and synthesizes conversations across social, media, forums, blogs, video, and emerging platforms—including manual and native approaches—to assess credibility, scale, trajectory, and potential impact of issues.
• Leads crisis and risk intelligence workflows, including escalation protocols and confidence-based assessments, delivering clear, leadership-ready insights on relevance, speed of spread, and recommended actions.
• Produces recurring and ad hoc intelligence reports, dashboards, and executive briefs that translate complex data into actionable insights, while partnering with Communications and Marketing to contextualize trends and sentiment shifts.
• Serves as subject-matter expert and administrator for social listening platforms (e.g., Meltwater, Emplifi), designing and maintaining queries, alerts, and dashboards while evaluating coverage gaps and informing roadmap decisions.
• Establishes scalable monitoring frameworks that balance centralized oversight with state-level enablement, reducing duplication and mitigating enterprise risk.
• Supports operational management and vendor coordination for social listening and social media platforms, including updates, renewals, roadmap awareness, and troubleshooting in partnership with internal teams.
• Delivers training, onboarding, and ongoing enablement for social listening tools, maintaining documentation and best practices to ensure consistent and effective usage.
• Supports governance and operations of enterprise social media platforms, including access controls, permissions, compliance alignment, and maintenance of inventories, documentation, and audit-ready processes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

• Bachelor's Degree required
• 3+ years experience in social listening, social media operations, digital intelligence, media monitoring, or a related field. required
• Hands-on experience with social listening, media intelligence platforms such as Meltwater, Emplifi, or comparable tools.

This position is remote within United States with up to 10% travel required.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act