Description
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Remote Available
Position Purpose: The Senior Vendor Operations Analyst leads the assessment and monitoring of vendors performing outsourced activities such as production of print materials, ensuring quality standards are met. This position is the subject matter expert in the evaluation of vendor performance, and is relied on by Vendor Operations Analysts for guidance, counsel, and expertise.
- Develops Key Performance Indicators (KPI’s) to be used to assess vendor performance to ensure quality standards are being met.
- Performs analysis of vendor performance, identifying trends, defects, etc and making appropriate recommendations to Management.
- Resolves compliance and PHI breach scenarios; documents Incident Reports for review by senior management, works directly with vendors to modify contract language as necessary.
- Manages Corrective Actions Plan portfolio (CAR's) and is responsible for working directly with Info Security, Compliance, Legal and Privacy to manage, remediate and strategize alternative vendor performance parameters as necessary.
- Coordinates projects and activities of multiple VOAs (without formal supervisory responsibilities).
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: Bachelor’s Degree in Information Systems, Finance/Accounting, Business or other technical/analytical field required; emphasis in statistics, math or related field preferred. Six Sigma black belt or yellow/green belt certified and actively participating within black belt program development. Five to ten years in an operations/production position and/or previous management-level experience.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
