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Supervisor, Case Management

This job is available in 2 locations

Supervisor, Case Management

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You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Hiring Statewide

Position Purpose:

Supervise the day to day operations of the case management function. Communicate with departmental and plan administrative staff to facilitate daily department functions.

  • Assure compliance with established referral, pre-certification and authorization policies, procedures and processes by related Medical Services staff.
  • Assure compliance with established onsite and concurrent review, case management, referral, pre-certification and authorization policies, procedures and processes.
  • Assure compliance with emergency management policies, procedures and processes.
  • Facilitate on-going communication between case management staff, utilization management staff and contracted providers.
  • Assist with the implementation of policies and procedures regarding medical case management.
  • Maintain compliance with federal and state regulations and contractual agreements.
  • Coordinate and communicate medical service functions with other departmental functions.
  • Act as medical resource for appeals function.
  • Assist Medical Services staff with computer systems issues related to case management.
  • Conduct telephonic review of cases with doctors, hospitals, and other providers.
  • Compile and review multiple reports for statistical and financial tracking purposes to identify case management trends and assist in financial forecasting.
  • Performs other duties as assigned
  • Complies with all policies and standards


3+ years of nursing experience in an acute care setting particularly in a medical/surgical, pediatrics, or obstetrics environment. 1+ year of case and/or utilization management experience. Working knowledge of a specialized or technical field such as clinical nursing, case and/or utilization management. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects. Data management experience preferred.


Valid driver's license. Current state's RN license. License must be current, valid and active.

Certification in case management on hire with one of the following certifications:
Accredited Case Manager (ACM):
Case Management Administrator, Certified (CMAC):
Case Management Certified (CMC):
Certified Case Manager (CCM): Registered Nurse Case Manager (RN-CM)
Registered Nurse Board Certified (RN-BC)

For Florida plan only: RN, LCSW, LCMHC or other Clinical Mental Health Professional license required.

Employees supporting Florida's Children’s Medical Services (CMS) must have a minimum of 3 years of management/supervisory experience in the health care field and at least 2 years of pediatric experience.

Pay Range: $67,000 - $121,300 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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