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TRICARE Customer Liaison

This job is available in 1 locations

TRICARE Customer Liaison

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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Serve as a liaison to Military Treatment Facilities (MTFs) and Enhance Multi Service Markets (eMSMs). Closely monitor delivery of customer service and support and resolving local problems, issues and concerns. Recommend and implement strategies for resolving differences and improving service quality and timeliness. Research and respond appropriately and timely to inquiries from MTF customers regarding eligibility, enrollment, billing, claims, referrals/authorizations, network operations and access to care.

  • Candidates must be located in the Anchorage Alaska area and will be working several days on base at Joint Base Elmendorf-Richardson in Anchorage.
  • Serve as onsite customer liaison to our primary government customer, Military Treatment Facilities (MTFs), Enhance Multi Service Markets (eMSMs).
  • Facilitate the resolution of any clinical questions or issues that arise during the referral, authorization, and/or enrollment processes.
  • Communicate customer business performance plan goals with management team and work to align and integrate with business objectives.
  • Review and resolve referral and enrollment errors; research root cause and coordinate with staff to implement corrective strategies.
  • Ensure enrollment, referral, and authorization processes are tailored to local needs; identify process improvement and assist with implementing new processes.
  • Recommend and implement strategies for resolving differences and improving service quality and timeliness.
  • In partnership with the MTFs, identify and develop opportunities for optimization to support DHA transition and market deliverables.
  • Give weekly presentations to members on Tricare benefit.
  • Ideal candidates have experience with Tricare and military treatment facilities.

Education/Experience: Bachelor’s degree in Healthcare, Business Administration or related field or equivalent experience. Bachelor’s degree in Healthcare or Business Administration preferred. 5+ years of experience in customer relations, public contact position, and/or TRICARE experience, including making presentations to groups. Experience in handling high volume customer contacts in a courteous and professional manner.

License/Certification: U.S citizenship and current security clearance.

Pay Range: $66,100.00 - $118,900.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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