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Training & Development Specialist III

Tempe, Arizona Apply Now Job ID 1171019 Category Human Resources Organization Centene Corporation Schedule Full-time
Description:

Position Purpose: The Training and Development Specialist III will play an important role on our expanding Medicare call center retention team.  This position is vital to ensuring retention team is providing top notch quality service to our Medicare members. The Training & Development Specialist is responsible for the design and training of educationally-based documentation, curricula, training tools and information that enhance employee commitment, motivation, operational improvement, job performance and overall service to Medicare members.

Responsibilities:

Analyzes, designs, develops, delivers and evaluates curricula, materials, training tools and information to maximize associate effectiveness, improving organizational performance and service to multiple customers

Identifies additional training solutions that enhance staff development and performance

Provides consultation and support to department on workflow analysis, performance improvement methods and develops and recommends improvements and innovations to business operations


Serves on system implementation and other cross-functional project teams to ensure rollout of new system applications by analyzing requirements, translating into effective training tools, delivering training, troubleshooting and evaluating issues prior and during production integration

Serves as project lead to develop, deliver, and implement training and performance support systems associated with large scale projects

Explores/researches distance learning and training strategies through training publications, professional organizations, and Internet to continuously improve training project quality

May participate in workflow task and performance issue analysis and consultation to identify methods to improve performance/organizational effectiveness; implement performance based solutions and quick response tools; gap analysis to assess individual performance against department standards; conduct system testing with IT prior to new application rollout


Qualifications:

Education/Experience:
Bachelor's Degree in Education or related field or equivalent combination of education and experience. Three or more years of training experience, including experience in curriculum design and development for adult learners on a broad range of training topics.  Medicare knowledge and experience preferred. 


License/Certification: None required; Training and development professional development certification preferred



Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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