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Contact Center Quality Specialist I

Tempe, Arizona Apply Now Job ID 1151781 Category Quality Assurance Organization Centene Corporation Schedule Full-time
Description:
Position Purpose: Conduct quality monitoring and auditing of all call agents at assigned call centers and plans.

  • Perform quality check of calls received for new call centers and existing plans
  • Identify and monitor trends and quality risks
  • Deliver quality performance feedback to call agents and management
  • Actively participate in quality calibration sessions with quality team members and call center management
  • Assist with identifying and providing training in response to trends and patterns identified
  • Assist with developing policies, procedures, and performance standards for call centers
  • 10-15% travel require
  • Qualifications:

    Education/Experience: High school diploma or equivalent. 3+ years of call center experience. Knowledge of insurance or managed care products and procedures preferred. Bachelor’s degree preferred. Bilingual/Spanish desirable.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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    • Quality Assurance, Tempe, Arizona, United StatesRemove

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