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IT Support Specialist Data Analyst (ServiceNow)

Centene Corporation Rancho Cordova, California, Tampa, Florida, Charlotte, North Carolina, Detroit, Michigan

As we work to improve health outcomes around the world, technology will play a key role. That’s why we’ve made major investments in cutting-edge technology – and in people like you. Here, you’ll work in a fast-paced industry with lots of room for growth and innovation. This is a technology operation few can match in scope and none can match in impact. If you’re ready to develop and deliver solutions that can help millions of people, join Centene.

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What does it take?

What are the qualities that will help you achieve success in this role at Centene?

Success Profile

  • Logical
  • Multi-tasker
  • Problem-solver
  • Team player
  • Independent
  • Digitally Savvy

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Our Technology Roles

Information Technology Opportunities at Centene

Centene hires the best and brightest for our IT teams across the country. We have the enthusiasm and ambition of a start-up, with all the resources of a large company.

IT Manager

You’ll provide leadership, direction and strategic plans for project implementations while developing and managing large scale IT infrastructure operations.

Application Software Engineer

While creating and managing websites, applications and systems, you’ll install programs and design, build, and maintain custom-built technology solutions.

IT Architect

You’ll develop and implement processes for information management, while maintaining digital networks, providing technical assistance in resolving network issues, and modifying networks.

Data Analyst

Using a variety of skills like SQL, Excel, Microstrategy, and SAS/R, you'll analyze, interpret, and apply data from multiple sources that contribute to business development.

Business Analyst

Working in a highly collaborative environment, you’ll act as a liaison between stakeholders and the IT organization to support Centene’s systems and lead our healthcare transformation.

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Responsibilities

Job ID 1185666
Additional Locations Tampa,Florida,US;Rancho Cordova,California,US;Charlotte,North Carolina,US;Charlotte,North Carolina,US;Detroit,Michigan,US;Detroit,Michigan,US;Charlotte,US
Category Information Technology
Schedule Full-time
Description:

Position Purpose: The IT Support Data Analyst will be responsible for research and analysis of data found within Service Now to verify that all information is being appropriately captured and submitted accurately. This position will also run reports to verify trends in categories, technologies, locations, etc.

Research and Analyzes Service Now ticket database
Daily/Weekly/Monthly Reports on Call Trends (categories, technologies, locations, etc.)
Communicate/present findings with other leadership in department
Ad-hoc reports requested by Management through Service Now
Data analysis conducted on call volume working closely with WFM (Work Force Management) team.
Other duties and responsibilities as needed

Qualifications:


Education/Experience: Associates’ degree, or equivalent, and two years of experience required. Experience creating high quality reports using Excel, Access or equivalent tools. Minimum 1 to 3 years of data analysis experience. ServiceNow experience preferred. Scripting experience preferred.



Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

 

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Quote

“If challenge, innovation, working with new technologies, and career growth are what you’re looking for, this is the right place for you.”

- Nasr Khan, Manager, Information Technology Infrastructure

“I feel satisfied knowing that our data checks create a smoother process for our members. I also appreciate the various charity programs offered through our company to help the community such as the March of Dimes fundraiser.”

- Richard DeMore, Data Analyst II, Enrollment

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Our Hiring Process

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“This is the right place for you.”

Nasr Khan

Started as a Sr. Software Engineer, now he’s an IT Architect.

See Nasr's career path

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