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As part of the Customer Service department, you’ll use your knowledge of Centene’s insurance products and service to help our members understand their benefits, details and policy procedures. With your skills, you can help transform the health of every community, one person at a time.

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What does it take?

What are the qualities that will help you achieve success in this role at Centene?

Success Profile

  • Detail-oriented
  • Organized
  • Proactive
  • Positive
  • Trustworthy
  • Consistent

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Quote

“Centene has been instrumental in my professional development. I’m pushed in a way that challenges my fears, improve my skills, and enhance my knowledge on healthcare.”

- Meaghan Hooks, Business Analyst II

“My job has a direct impact on our providers and members. With every claim paid out the door we are directly helping to save someone’s life!”

- Jonelle Levy, Business Analyst II

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Responsibilities

Job ID 1135932

Category Customer Service
Schedule Full-time
Description:

Monday - Friday; 12:30 p.m. - 9:00 p.m. (occasional Saturdays)


Position Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues

  • Reach out to all new patients and introduce them to services and products via telephone
  • Respond to incoming calls and answer any related questions
  • Maintain patient census and reach out to patients prior to them needing their medications
  • Ascertain from the patient all of their supply needs and review medication inventory
  • Offer any additional support or assistance, such as consultations with pharmacists and classes
  • Maintain statements and inform patients of co-pays and past due amounts
  • Process payments in the form of credit card transactions
  • Schedule delivery of medication after all patient needs are addressed
  • Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
  • Provide technical support to physicians, nurses, and patients
  • Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
  • Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission
  • Qualifications:

    Education/Experience: High school diploma or equivalent. 0-1 years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred.


    License/Certification:

    Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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    Our Customer Service Roles

    Customer Care Opportunities at Centene

    Our Customer Service teams work to ensure high levels of service and customer satisfaction. Learn more about this vital group at Centene

    Claims Analyst

    As part of a tight-knit team and working as a partner to each provider, you’ll evaluate the needs of your health plan and process all claims in accordance with guidelines.

    Claims Liaisons

    While ensuring that provider and member requests are taken care of, you’ll review requests from providers and work with state health plans to ensure the accuracy and quality of claims.

    Customer Service Representative

    You’ll use your healthcare knowledge, analytical skills and our information resources to quickly and correctly answer questions from members and providers.

    Enrollment Analyst

    You’ll process incoming membership files and focus on maintaining the enrollment integrity of our individual health plan systems.

    Systems Solutions Manager

    While leading a team of business analysts, you’ll work with the IT department to drive end-to-end solutions for core applications supporting Centene’s operations. Claims Analyst.

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    Our Awards

    Centene is consistently recognized for how well we treat our members, our people, and the communities we serve.

    Honored to be Honored

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    Our Hiring Process

    Learn more about our hiring process and discover other helpful information for applicants.

    Learn More
    “Centene is an exciting company to work for.”

    Esmeralda Baig

    Started as a Case Manager, now a Senior Vice President of Operation

    See Esmeralda's career path

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