Workforce Analyst IIRego Park, New York Apply Now Job ID 1149893 Category Health Insurance Operations Organization Fidelis Care Schedule Full-time
Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage.
Education/Experience: Bachelor’s degree or equivalent experience. 3+ years of workforce management preferably related to Call Centers. Proficiency with all MS Office applications.
IEX experience is a large bonus.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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