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Behavioral Health Service Mgr

Houston, Texas Apply Now Job ID 1175519 Additional Locations US,Texas;San Antonio,US,Texas;Dallas,US,Texas;USA Category Medical Management Organization Superior HealthPlan Schedule Full-time

Position Purpose: Perform duties related to the day-to-day operations of the Service Management functions for Foster Care members to achieve the highest possible levels of functioning and wellness by ensuring consistent, timely access to medically necessary behavioral health services. Monitor quality of care, assist with discharge planning.

  • Work with Foster Care Members, Medical Consenters, Department of Family and Protective Services (DFPS) staff and providers to meet the behavioral healthcare needs of each foster care member’s condition.
  • Identify foster care members who may benefit from service management, conduct an assessment and develop, implement and monitor a healthcare service plan.
  • Provide information to DFPS staff to facilitate development of the DFPS case plan.
  • Update database regularly with most recent Service Management Plan of Care.
  • Review information submitted by providers into the database to ensure material is appropriate and consistent with guidelines for data inclusion.
  • Encourage behavioral health providers to use evidence-based practices and confirm that behavioral health providers and PCP’s are sharing information as required.
  • Comply with established referral, pre-certification and authorization policies, procedures and processes by related medical management staff.
  • Maintain compliance with federal and state regulations and contractual agreements.
  • Coordinate service management functions with other departmental functions.
  • Monitor data to address trends or potential quality improvement opportunities.
  • Maintain HIPAA compliance.

  • Qualifications:

    Education/Experience: Master's degree in Behavioral Health. 3+ years of case and/or utilization management experience. Experience in psychiatric health care settings, child behavioral health conditions and members with special needs. Working knowledge of utilization review procedures, and familiarity with mental health community resources. Thorough knowledge of a specialized or technical field such as clinical nursing, case and/or utilization management involving knowledge plus the application of basic theory. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. Foster care experience strongly preferred.

    License/Certification: Unrestricted license as a LCSW, LMFT, LMHC, LPC, PhD, PsyD or RN.

    For Superior Health Only:

    Must have an active and unrestricted license as a LCSW, LMFT, LMHC, LPC, PhD, PsyD or RN for the state of Texas at the time of application.


    Individual Contributor role: Behavioral Health Service Managers are responsible for integrating into the clinical and care management teams to ensure member's behavioral health needs are fully integrated into the service delivery system.

    Experience working with children with special needs in behavioral health clinical settings, foster care, and/or managed care setting is a PLUS

    Department of Family & Protective Service (DFPS) background check required

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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