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Supervisor, Enrollment & Retention (SHP)

Glendale, California Apply Now Job ID 1175580 Category Leadership Organization Health Net of California Schedule Full-time
Position Purpose: The Supervisor Enrollment & Retention SHP is responsible for attaining Enrollment & Retention objectives for a specific market segment. This position is responsible for daily management and oversight of the activities of an inside Enrollment & Retention team. The Supervisor initiates, develops, coordinates, implements and tracks activities, Enrollment & Retention strategies, and budget to achieve membership growth objectives.

  • Meets/exceeds assigned Enrollment and retention goals. Implements strategies to obtain new business as defined by established new business goals. Tracks and reports Enrollment & Retention activities.
  • Fully accountable for maximizing, tracking and staying on budget with team budget.
  • Supervises and mentors inside Enrollment & Retention team to achieve defined targets. Employs, hires, provides performance appraisals, trains, motivates, promotes, counsels and disciplines assigned associates. Handles and resolves team problems, within level of authority.
  • Other duties as assigned.
  • Qualifications:

    Education/Experience: High School diploma. Minimum two, to four years experience in Commercial or Medicare products at a major health plan. Minimum of two years supervisory experience desired, preferably in a call center environment. Must be bilingual in English/Spanish.
    License/Certification: Certification for Medi-Cal and Healthy Families must be attained within first three months of employment and maintained consistently

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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