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RN Case Manager-Transitions

Fidelis Care Getzville, New York

As a member of the Centene Medical Management/Health Services team, you’ll help innovate and execute strategies that redefine the industry standard for improving the lives and health of people. We’re a team of skilled physicians, nurses, pharmacists, social workers and health service experts who use our advanced clinical analytics to implement award winning programs, develop care, deliver partnerships, and work directly with our members to achieve outcomes that set us apart as industry leaders. Together, we’re transforming the health of communities, one person at a time.

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What does it take?

What are the qualities that will help you achieve success in this role at Centene?

Success Profile

  • Detail-oriented
  • Trustworthy
  • Personable
  • Quick-thinking
  • Multi-tasker
  • Good listener

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Our Medical Roles

Clinical & Nursing Opportunities at Centene

Our Clinical team is at the forefront of our purpose-driven work. Learn more about how you can help transform the health of our communities, one person at a time.

Overall Medical Management

A member of the Centene Medical Management team, we innovate and execute strategies that redefine the industry standard for improving the lives and health of people.

Concurrent Review Nurse

To ensure our members get the best quality of care, you’ll assess acute member health conditions, treatment and intervention options, and match them with providers, community and health plan resources.

Prior Authorization Nurse

You’ll ensure our members get the best quality services, assistive devices, and equipment to promote optimal health and independence in the community and help promote health and independence.

Care Manager

Working directly with members, interdisciplinary care team, providers and data analytics, you’ll identify member health risks and conditions and intervention and service options.

LTSS Program Specialist/Program Specialist Field Based

Working directly with our most vulnerable members, you’ll identify individual member health risks and opportunities to enhance independence, quality of life and community engagement.

Referral Specialist

You’ll use our data systems to directly assist providers, requesting services and treatments for our members.

Medical Director

To help support the individual needs of members and develop programs that address issues, you’ll review population health data, help design clinical programs, and develop care delivery partnerships.

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Job ID 009TE

Category Clinical & Nursing
Schedule Full-time

Position Purpose: The Case Manager/Care Coordinator II is responsible for the coordination of services and cost effective management of health care resources to meet individual members’ health care needs and promote positive health outcomes. Acts as a member advocate and a liaison between providers, members and HN to seamlessly integrate complex services. Case Management services are generally focused on members who fall into one or more high risk or high cost groups and require significant clinical judgment, independent analysis, critical-thinking, detailed knowledge of departmental procedures, clinical guidelines, community resources, contracting and community standards of care. Case Management includes assessment, coordination, planning, monitoring and evaluation of multiple environments.

  • Manages individual member cases by coordinating the provisions of services, assuring the cost-effective utilization of health care resources to meet individual members’ health care needs and promote positive health outcomes. Significant clinical judgement, independent analysis, critical-thinking, detailed knowledge of departmental procedures, clinical guidelines, community resources, contracting and community standards of care are applied during case management activities. The case manager/care coordinator acts as a member advocate and a liaison between providers, member and HN to seamlessly integrate complex services.
  • Screens members for possible case management services.
  • Participates in programs to proactively identify members at risk who are appropriate for case management services.
  • Reviews, screens and prioritizes cases for possible case management services.
  • Expedites access to appropriate care for members with urgent or immediate needs using expedited review process.
  • Performs comprehensive case assessment.
  • Acquires appropriate clinical records, clinical guidelines, policies, EOC, Benefit Policy and coding guidelines. Performs research and analyzes on complex issues.
  • Assesses the member’s current health status, resource utilization, past and present treatment plan and services; prognosis, short and long term goals, treatment and provider options.
  • Using professional judgement, independent analysis and critical-thinking skills applies clinical guidelines, policies, benefit plans, etc to determine the appropriate level of care, intensity of service, length of stay and place of service.
  • Identifies existing problems; anticipates potential problems and acts to avoid them.
  • Develops plan of care based upon assessment with specific objectives, goals and interventions designed to meet member’s needs.
  • Identifies appropriate health care resources based on member's medical needs, including but not limited to evaluating contracts and negotiating with facilities/vendors.
  • Works with the member/family, provider(s), and other members of the health care team to develop a plan of care that enhances the clinical outcome while maximizing the member’s benefits.
  • Applies evidence-based guidelines when available.
  • Effectively utilizes community resources and care alternatives.
  • Implements and coordinates interventions and other activities that lead to the accomplishment of goals established in the case management plan.
  • Continually reassesses services delivered to the member to determine if the goals of the plan of care are being met, whether the goals continue to be appropriate and realistic, and what actions may be implemented to enhance positive outcomes.
  • Monitors information from all relevant sources about the case management plan and interventions to determine the plan’s effectiveness.
  • Revises care plan when goals are met, new needs are identified, or changes in interventions are made.
  • Performs evaluation in multiple environments including process and relationships, health care management, community resource and support, service delivery, psychosocial intervention and rehabilitation.
  • Closes cases according to the defined case closure procedure in a timely manner, and in accordance with guidelines established.
  • Other Components of Case Management
  • Develops appropriate documentation and correspondence reflecting determination. Assures accuracy, completeness and conformance to standards.
  • Recognizes potential quality care concerns and refers as appropriate.
  • Identifies and refers members who may benefit from disease management.
  • Identifies potential reinsurance cases and notifies the appropriate department according to policy and procedure.
  • Identifies potential TPL/COB cases, investigate TPL/COB issues and notify the appropriate internal departments.
  • Collaborates and communicates with hospitalists, attending physicians and utilization management staff and other health care professionals when appropriate.
  • Identifies cases needing Medical Director review or input. Presents cases to Medical Director for potential review or determinations when needed. Refers potentially inappropriate resource utilization or quality related concerns to Medical Directors.
  • Performs prospective, concurrent and retrospective reviews and first level determination approvals for assigned members, as appropriate, or refers reviews to appropriate associate. Utilizes considerable clinical judgement, independent analysis, critical-thinking skills and detailed knowledge of medical policies, clinical guidelines and benefit plans to complete reviews and determinations within required turnaround times and regulatory requirements.
  • Works closely with delegated or contracted providers, groups or entities (as assigned) to assure effective and efficient care coordination.
  • Evaluates case management programs of delegated entities. Assesses contracted provider performance against goals on a regular basis.
  • Makes recommendations regarding oversight or joint-management of members.
  • Other Responsibilities:
  • Meets or exceeds established performance goals including but not limited to quality, productivity, turn-around time.
  • Prepares reports, data or other materials for committee presentation.
  • Provides feedback on the effectiveness of policies and procedures.
  • Effectively applies, interprets and communicates policies, procedures, clinical guidelines, medical policy, regulations and standards.
  • Reports suspected fraud and abuse as per company policy.
  • Maintains confidentiality of all PHI in compliance with state and federal law and Health Net Policy.
  • Performs all other duties as assigned.

  • Qualifications:

    Education/Experience: One of the following required: Graduate of an accredited nursing program; or Master’s in Social Work; or Ph.D.; Bachelor’s degree for nursing graduates preferred. Minimum three years clinical experience required. One to three years Case Management experience required Health Plan experience preferred

    License/Certification:Valid NYS Registered Nurse license. Must have and maintain current, valid and unrestricted clinical license. Case Management certification preferred.

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    “Centene is an exciting company to work for, the pace at which we’re growing allows numerous advancement opportunities. Also, we foster an environment that supports and offers numerous leadership growth opportunities.”

    - Esmeralda Baig, SVP Operations, Complex Care Products

    “I assisted with one of the Provider fairs in the community. Seeing how much we care for our community and our patients was very eye opening.”

    - Julie Boulch, Director, Business Implementation Health Plan Initiatives

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    “Flexibility is key. Centene is a company of change.”

    Ashley Collier

    Started as a Referral Specialist, now a Project Manager IV

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