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Information Technology Support Specialist (Remote Deskside Services)

Centene Corporation Clayton, Missouri

As we work to improve health outcomes around the world, technology will play a key role. That’s why we’ve made major investments in cutting-edge technology – and in people like you. Here, you’ll work in a fast-paced industry with lots of room for growth and innovation. This is a technology operation few can match in scope and none can match in impact. If you’re ready to develop and deliver solutions that can help millions of people, join Centene.

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What does it take?

What are the qualities that will help you achieve success in this role at Centene?

Success Profile

  • Logical
  • Multi-tasker
  • Problem-solver
  • Team player
  • Independant
  • Digitally Savvy

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Quote

“If challenge, innovation, working with new technologies, and career growth are what you’re looking for, this is the right place for you.”

- Nasr Khan, IT Architect

“I feel satisfied knowing that our data checks create a smoother process for our members. I also appreciate the various charity programs offered through our company to help the community such as the March of Dimes fundraiser.”

- Richard DeMore, Data Analyst II, Enrollment

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Responsibilities

Job ID 1123253

Category Information Technology
Schedule Full-time
Description:
Position Purpose:

Provide first-level remote support of customers’ software and minor operating system modification requests. Investigate, research, and resolve moderately complex issues
Respond to requests and document tickets in Service Now following Centene’s policy and procedures
Perform software installations, upgrades, and configure customer-specific software
Review team’s current processes and recommend process improvements
Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams
Train users and communicate policies and standards to improve software performance and customer service
Act as a technical resource for Information Technology support coordinators
Qualifications:
Serve as contact in providing remote customer service and moderately complex technical support to internal partners and vendors.

Education/Experience:
High school diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 2+ years of technical support experience. Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience a plus.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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Our Technology Roles

IT Manager

You’ll provide leadership, direction and strategic plans for project implementations while developing and managing large scale IT infrastructure operations.

Application Software Engineer

While creating and managing websites, applications and systems, you’ll install programs and design, build, and maintain custom-built technology solutions.

IT Architect

You’ll develop and implement processes for information management, while maintaining digital networks, providing technical assistance in resolving network issues, and modifying networks.

Data Analyst

Using a variety of skills like SQL, Excel, Microstrategy, and SAS/R, you'll analyze, interpret, and apply data from multiple sources that contribute to business development.

Business Analyst

Working in a highly collaborative environment, you’ll act as a liaison between stakeholders and the IT organization to support Centene’s systems and lead our healthcare transformation.

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Our Hiring Process

Learn more about our hiring process and discover other helpful information for applicants.

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“This is the right place for you.”

Nasr Khan

Started as a Sr. Software Engineer, now he’s an IT Architect.

See Nasr's career path

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