Position Purpose: Responsible for the development, implementation and management of call center related initiatives that impact health plan member and provider operations. Manage service levels and identify service opportunities, new business implementations, and product expansions specific to service delivery.

Education/Experience: Bachelor’s degree in Business, Information Systems, Operations or related field. 7+ years of call center operations experience. Experience with IVR, quality monitoring, and workforce management applications. Experience in business requirement definition, training, project management, and system/process implementation. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Health plan operations and vendor relations experience preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.