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Senior Product Performance Analyst - Member Growth & Retention

IlliniCare Health Plan Chicago, Illinois

As we work to improve health outcomes around the world, technology will play a key role. That’s why we’ve made major investments in cutting-edge technology – and in people like you. Here, you’ll work in a fast-paced industry with lots of room for growth and innovation. This is a technology operation few can match in scope and none can match in impact. If you’re ready to develop and deliver solutions that can help millions of people, join Centene.

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What does it take?

What are the qualities that will help you achieve success in this role at Centene?

Success Profile

  • Logical
  • Multi-tasker
  • Problem-solver
  • Team player
  • Independent
  • Digitally Savvy

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Quote

“If challenge, innovation, working with new technologies, and career growth are what you’re looking for, this is the right place for you.”

- Nasr Khan, Manager, Information Technology Infrastructure

“I feel satisfied knowing that our data checks create a smoother process for our members. I also appreciate the various charity programs offered through our company to help the community such as the March of Dimes fundraiser.”

- Richard DeMore, Data Analyst II, Enrollment

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Responsibilities

Job ID 1152669

Category Data Analytics
Schedule Full-time
Description:

Position Purpose: Provide tactical and analytical support to leadership to analyze performance and ensure success of product lines within Centene and its portfolio of subsidiaries. This position will work in a dynamic matrix environment and provide opportunity for exposure to multiple levels of the organization across departments to drive results.

Serve as subject matter expertise for assigned products

Build trust-based relationships with peers within a diverse array of departments including but not limited to Medical Management, Data Analytics, Provider Relations, Marketing, Sales, Community Outreach, Network Development, Quality Assurance and Compliance.

Drive qualitative and quantitative analysis on product performance, competitive position, product innovation, and product development

Lead various sub-projects and initiatives to meet performance metrics, achieve operational excellence and best practices in process efficiency as well as minimize risk to the organization

Identify product modifications and enhancements including building out playbook of job aides, how to guides, workflows, policies and procedures

Monitor and track industry demands and competitor enhancements

Assist with product development strategy formulation including innovative new partnerships

Assist with train the trainer on new product and program enhancements as need

At least 20% travel required

Qualifications:

Knowledge/Experience: Bachelor’s degree in related field or equivalent. 4+ years of, long-term care, IDD, Medicare, dual eligible management experience or related experience, preferably in a health plan. Advanced knowledge of Excel, PowerPoint required. Access knowledge preferred. Project management and product development experience preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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Our Technology Roles

Information Technology Opportunities at Centene

Centene hires the best and brightest for our IT teams across the country. We have the enthusiasm and ambition of a start-up, with all the resources of a large company.

IT Manager

You’ll provide leadership, direction and strategic plans for project implementations while developing and managing large scale IT infrastructure operations.

Application Software Engineer

While creating and managing websites, applications and systems, you’ll install programs and design, build, and maintain custom-built technology solutions.

IT Architect

You’ll develop and implement processes for information management, while maintaining digital networks, providing technical assistance in resolving network issues, and modifying networks.

Data Analyst

Using a variety of skills like SQL, Excel, Microstrategy, and SAS/R, you'll analyze, interpret, and apply data from multiple sources that contribute to business development.

Business Analyst

Working in a highly collaborative environment, you’ll act as a liaison between stakeholders and the IT organization to support Centene’s systems and lead our healthcare transformation.

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Our Hiring Process

Learn more about our hiring process and discover other helpful information for applicants.

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“This is the right place for you.”

Nasr Khan

Started as a Sr. Software Engineer, now he’s an IT Architect.

See Nasr's career path

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