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Director, Quality Improvement

Charlotte, North Carolina Apply Now Job ID 1134412 Category Quality Assurance Organization Carolina Complete Health Schedule Full-time
Position Purpose: Lead and direct process improvement activities that provide more efficient and streamlined workflow.

Responsible for leading and collaborating with others on National Committee for Quality Assurance (NCQA) Accreditation and/or Healthcare Effectiveness Data and Information Set (HEDIS) performance
Responsible for quality improvement aspects of risk adjustment processes for all products
Collaborate with Medicare STARS team to improve overall STARS ratings for Medicare products (including HEDIS, CAHPS, HOS)
Oversee provider satisfaction surveys and implement action plans for improvements
Research and incorporate best practices into operations
Organize and control activities, methods, and procedures to achieve business objectives
Review and implement new technological tools and processes and fosters team concept with internal and external constituencies
Present results of improvement efforts and ongoing performance measures to senior management
Formulate and establish policies, operating procedures, and goals in compliance with internal and external guidelines
Bachelor's degree in Nursing, related clinical degree or equivalent experience. 5-7 years of quality management, quality improvement or healthcare operations experience in a large healthcare corporation serving Medicaid beneficiaries. Masters’ degree preferred.

License/Certificates: Current state’s RN license or LCSW required. Certified Professional in Health Care Quality preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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