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Cultural Competency Specialist

Charlotte, North Carolina Apply Now Job ID 1147720 Category Health Insurance Operations Organization Carolina Complete Health Schedule Full-time
Position Purpose: Develop, implement and provide oversight for cultural competency programs. Ensure the successful integration of cultural competency into operational programs. Oversee cultural competency requirements to external stakeholders and government agencies, including government relations, network providers and delegated entities. Lead and coordinate workforce staff development in cultural competency.

Develop, manage and oversee cultural competency programs.
Collaborate with multiple functional areas on the implementation of Compliance Program goals, including member and provider materials.
Serve as the subject matter expert to key stakeholder and team on cultural competencies, including developing, planning, and coordinating training. Responsible for oversight and implementation of key regulations and polices related to cultural competency, including readiness assessments, monitoring and corrective actions.
Monitor network adherence to the provision of cultural competent care.
Research and make recommendations to executive management team on population specific initiatives.
Responsible for Quality Management Performance Improvement (QMPI) Committee reporting including analyzing results to determine progress against plan elements and evaluating the Plan(s) Cultural Competency Program.
Chair the Plan(s) Cultural Competency Program Committee.
Represent the Plan(s) in Community/ Stakeholder Workgroups and Forums related to Cultural Competency.
Responsible for any regulatory deliverables related to cultural competency.

Education/Experience: Bachelor’s degree in Behavioral Health or equivalent experience. 3+ years of managed care experience focused on Medicaid populations. Strong verbal and written communication skills, including demonstrated ability to adapt communication style based on audience. Familiarity with Culturally and Linguistically Appropriate Services (CLAS) standards preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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