Claims Liaison II
Carolina Complete Health Charlotte, North Carolina
As part of the Customer Service department, you’ll use your knowledge of Centene’s insurance products and service to help our members understand their benefits, details and policy procedures. With your skills, you can help transform the health of every community, one person at a time.
What does it take?
What are the qualities that will help you achieve success in this role at Centene?
“Centene has been instrumental in my professional development. I’m pushed in a way that challenges my fears, improve my skills, and enhance my knowledge on healthcare.”- Meaghan Hooks, Business Analyst II
“My job has a direct impact on our providers and members. With every claim paid out the door we are directly helping to save someone’s life!”- Jonelle Levy, Business Analyst II
Category Claims Operations
Position Purpose: Serve as the claims payment expert for the Plan and as a liaison between the plan, claims, and various departments to effectively identify and resolve claims issues. Act as the subject matter expert for other Claims Liaisons.
Analyze trends in claims processing issues and identify work process solutions
Lead meetings with various departments to assign claim project priorities and monitor days in step processes to ensure the projects stay on track
Assist in the writing work processes and continual auditing of the processes to ensure configuration, state mandates, benefits, etc.
Review all Medicaid Bulletins for changes and updates and submit change requests (CRs) to update payment system.
Audit check run and send claims to the claims department for corrections
Identify any system changes and work notify the Plan CIA Manager to ensure its implementation
Collaborate with the claims department to price pended claims correctly
Document, track and resolve all plan providers’ claims projects
Collaborate with various business units to resolve claims issues to ensure prompt and accurate claims adjudication
Identify authorization issues and trends and research for potential configuration related work process changes
Analyze trends in claims processing issues and assist in identifying and quantifying issues and reviewing work processes
Identify potential and documented eligibility issues and notify applicable departments to resolve
Research the claims on various reports to determine if appropriate to move forward with recovery due to non-covered items being allowed, etc.
Travel and in-person provider interaction required
Education/Experience: High school diploma or equivalent. 5+ years of claims processing, provider billing, or provider relations experience, preferably in a managed care environment, Knowledge of provider contracts and reimbursement interpretation preferred.
Licences/Certification: CPC certification preferred. Valid Driver’s License is required for Superior Health Plan.
Claims Administration / Corporate: Customer service, data entry, data analysis for trending and tracking, and/or root cause analysis. The ability to disseminate information across a wide variety of audiences. The ability to prioritize work and successfully handle issue resolution in a timely manner.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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Our Customer Service Roles
Customer Care Opportunities at Centene
Our Customer Service teams work to ensure high levels of service and customer satisfaction. Learn more about this vital group at Centene
As part of a tight-knit team and working as a partner to each provider, you’ll evaluate the needs of your health plan and process all claims in accordance with guidelines.
While ensuring that provider and member requests are taken care of, you’ll review requests from providers and work with state health plans to ensure the accuracy and quality of claims.
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You’ll use your healthcare knowledge, analytical skills and our information resources to quickly and correctly answer questions from members and providers.
You’ll process incoming membership files and focus on maintaining the enrollment integrity of our individual health plan systems.
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Centene is consistently recognized for how well we treat our members, our people, and the communities we serve.Honored to be Honored
Our Hiring Process
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“Centene is an exciting company to work for.”
Started as a Case Manager, now a Senior Vice President of OperationSee Esmeralda's career path
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