Customer Service Representative I
LA Healthcare Connections Baton Rouge, Louisiana
As part of the Customer Service department, you’ll use your knowledge of Centene’s insurance products and service to help our members understand their benefits, details and policy procedures. With your skills, you can help transform the health of every community, one person at a time.
What does it take?
What are the qualities that will help you achieve success in this role at Centene?
Success Profile
- Detail-oriented
- Organized
- Proactive
- Positive
- Trustworthy
- Consistent
Quote
Responsibilities
Category Customer Service
Schedule Part-time
Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
Foundation Care:
Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Our Customer Service Roles
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Centene is consistently recognized for how well we treat our members, our people, and the communities we serve.
Honored to be HonoredOur Hiring Process
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Learn More“Centene is an exciting company to work for.”
Esmeralda Baig
Started as a Case Manager, now a Senior Vice President of Operation
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